We reserve the right to restrict or refuse any return, refund or exchange.
Every return and/or exchange must have the original packaging and all parts, paperwork and tags. If the item came with a discount/coupon or as a bundle, the entire bundle package must be returned at the same time.
All returns/exchanges must be clean and/or free of debris or we will not take it back. All returns must be accompanied by the original receipt and must be within 30 days of purchase! You will be refunded in the original purchase tender type (cash or credit card)
There are some exceptions. Please read the entire return policy.
- You must show a valid id with a return and/or exchange and it will be recorded.
- Returns/exchanges without a receipt will be upon a manager’s approval only. You must a valid id. If you do not have a valid id, we will not accept the return/exchange.
- If you do not have a receipt, the lowest price (sale or clearance) will be credited back by way of an in-store credit that must be used the day of the return. No money or credit will be extended or returned. This is pending a manager’s approval!! See above.
- All returns will be opened and inspected. If any parts and/or paperwork are missing you will not be refunded.
Gas powered items under federal law: you cannot return any item that has had gas put in it. Boat gas tanks, lawn mowers, pressure washers, line/hedge trimmers, gas cans, boat fuel line, ice augers, gas or propane heaters, chainsaws, generators, etc.
You cannot return gift cards, lottery and/or dnr, flammable liquids, tobacco products, ammunition, over the counter medicines, baby food, baby formula, tires that have been used, bras or underwear.
Electronic items cannot be returned to Northwoods. You will need to contact the manufacturer for warranty instructions (fishfinders, graphs, gps units, etc.)
Clothing, Shoes, Accessories
All clothing/footwear must be returned unworn, clean and with original tickets attached and accompanied by original receipt.
If there is a warranty you must have the original receipt, items must be clean of mud, dirt, and debris, and we must have the same item in stock for an exchange only or if you do not have any of the above mentioned you must go through the manufacturer.
All kayak purchases are final sale. If the kayak has a defect, please contact the Manufacturer for return/replacement instructions.
Do to the fact that crossbows are a mechanical device and can be altered, for the safety of our customers, all sales are final. We will not return a crossbow.
Items with any warranty must be returned to the manufacturer.
Online sales must be processed through the online website. You cannot return items purchased online at the store unless authorized by the website. Shipping fees are not refunded on items that are returned. Contact Online Customer Care at (989) 879-1110, ext. 6, Monday through Friday between 8:00 a.m. and 4:00 p.m.
Holiday items/décor will not be returned after the holiday it is from has passed. Without a receipt the lowest reduced price will be credited.