FAQ

Our shipping rates are estimates only and rates are for the continental United States. If you have any questions regarding shipping please contact us at: 989-879-1110, ext 1.

Some online store items might require additional shipping or store pick up.

SHIPPING CUTOFF TIME
Many orders placed before 12:00 p.m. will be shipped the same business day.

SHIPPING DAYS
Orders are regularly shipped Monday-Friday excluding federal holidays.

HOLIDAY SHIPPING
Due to Holiday Mail Volume, please allow for an additional 1 – 2 days for the delivery of your order.

California Shipping

Unfortunately, as of August 30th, 2018 we will no longer be able to ship to California.

Online sales must be processed through the online website. You cannot return items purchased online at the store unless authorized by the website. Also note: Not all online prices will reflect in-store prices and not all in-store prices will reflect online prices.

Call (989) 879-1110, ext. 1, Monday through Friday between 8:00 a.m. and 4:00 p.m.

Want to save time?

You may purchase many items from the website to pick up in store for no extra charge!  Just select ‘In-Store Pickup’ when you are checking out.  We will fill your order and hold it for 48 hours for you to arrange pick up.  Please include who is picking up the order and when in the ‘Notes’ section of the checkout page.  When you are picking up your order go to the ‘Customer Service’ desk at the front of the store with your ID ready, and an associate will bring your order to the register.

DNR Licenses are available at the Service Desk at the front of the store.

Items with any warranty must be returned to the manufacturer.

Due to the fact that crossbows are a mechanical device and can be altered, for the safety of our customers, all sales are final. We will not accept returns on crossbows.

We are a warranty service center for several bow manufacturers.  We carry most crossbow strings and cables in stock.  We service what we sell.   Have questions about this or any other crossbow?  Feel free to contact Mike – The Bow Too Guy at archery@northwoodsoutlet.com

All clothing/footwear must be returned unworn, clean and with original tickets attached and accompanied by original receipt.

Footwear
If there is a warranty you must have the original receipt, items must be clean of mud, dirt, and debris, and we must have the same item in stock for an exchange only or if you do not have any of the above mentioned you must go through the manufacturer.

Electronic items cannot be returned to Northwoods. You will need to contact the manufacturer for warranty instructions (fishfinders, graphs, GPS units, etc.).

You cannot return bras, underwear, gift cards, lottery and/or dnr, flammable liquids, tobacco products, ammunition, over the counter medicines, baby food, baby formula, or tires that have been used.

Gas powered items under federal law: you cannot return any item that has had gas put in it. Boat gas tanks, lawn mowers, pressure washers, line/hedge trimmers, gas cans, boat fuel line, ice augers, gas or propane heaters, chainsaws, generators, etc.

We reserve the right to restrict or refuse any return, refund or exchange.

Every return and/or exchange must have the original packaging and all parts, paperwork and tags. If the item came with a discount/coupon or as a bundle, the entire bundle package must be returned at the same time.

All returns/exchanges must be clean and/or free of debris or we will not take it back. All returns must be accompanied by the original receipt and must be within 30 days of purchase! You will be refunded in the original purchase tender type (cash or credit card)

• There are some exceptions please read the entire return policy.
• You must show a valid ID with a return and/or exchange.
• If you do not have a receipt you will not receive an exchange, in-store credit, or refund.
• All returns will be opened and inspected. If any parts and/or paperwork are missing you will not be refunded.

***Now hiring bow techs, cashiers, and general stockers

Apply Here:

Application for Employment

We work around school schedules!

Applications are also available in-store or you can print off a copy here:

https://view.publitas.com/northwoods-wholesale-outlet/application-2018/

Donation Request Forms are available in store at the Service Center.  To be considered for a donation, the Donation Request Form and Flyer for your event must be turned in 30 days prior to your event.   All paperwork must be submitted in store at the Service Center.  Emailed and faxed forms will not be considered.

Dogs are now allowed in our store! They must be well-behaved.  Please do not place pets in shopping carts.

Kayak freight shipping is available.  If you are interested in a shipping quote, please email us at info@northwoodsoutlet.com for more information.

The fireworks tent is open every day!

Mon-Sat 10am-7pm

Sunday 10am-4pm

Due to state laws, we are unable to ship pellet and BB guns to the following areas:

• United States addresses that have a zip code that starts with 100
• United States addresses that have a zip code that starts with 101
• United States addresses that have a zip code that starts with 102
• APO/FPO addresses
• United States Territories
• United States addresses that have a zip code that starts with 606
• Delaware
• New Jersey
• United States addresses that have a zip code that starts with 607
• United States addresses that have a zip code that starts with 608
• Illinois

While we try to make sure that all prices posted on northwoodsoutlet.com are accurate at all times, we cannot be responsible for typographical and other errors that may appear on the site. If the posted price for an item is incorrect due to typographical or other error, Northwoods Wholesale Outlet is only responsible for the correct price, which we will endeavor to provide to you as soon as we become aware of the error.