Customer Service

We currently ship to the United States. To enquire about shipping to a different destination, please contact us.

Unfortunately, as of August 30th, 2018 we will no longer be able to ship to California.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge).

Track your order.

Most orders placed before 12:00 p.m. will be shipped the same business day.

Orders are regularly shipped Monday-Friday excluding federal holidays.

Due to Holiday Mail Volume, please allow for an additional 1 – 2 days for the delivery of your order during the month of December.

Track your order.

You may purchase many items from the website to pick up in store for no extra charge! Just select ‘In-Store Pickup’ when you are checking out. We will fill your order and hold it for 48 hours for you to arrange pick up. Please include who is picking up the order and when in the ‘Notes’ section of the checkout page. When you are picking up your order go to the ‘Customer Service’ desk at the front of the store with your ID ready, and an associate will bring your order to the register.

In-Store pickup orders placed before 3:00 p.m. will be processed the same business day. In-Store pickup orders placed after 3:00 p.m. will be processed the following business day. You will be notified once your order is ready for pickup.

Track your order.

Due to state laws, we are unable to ship pellet and BB guns to the following areas:

United States addresses that have a zip code that starts with 100.

United States addresses that have a zip code that starts with 101.

United States addresses that have a zip code that starts with 102.

APO/FPO addresses

United States Territories

United States addresses that have a zip code that starts with 606.

United States addresses that have a zip code that starts with 607.

United States addresses that have a zip code that starts with 608.

Illinois, Delaware, New Jersey

Freight shipping is available.  If you are interested in a shipping quote, please email us at info@northwoodsoutlet.com for more information.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Start a refund here.

Refunds are processed within 7 days from when we receive the item(s).

All apparel must be returned unworn, clean and with the original tickets attached
and accompanied by the original receipt.

Due to the fact that crossbows are a mechanical device and can be altered, for the safety of our customers, all sales are final. We will not accept returns on crossbows. We are a warranty service center for several bow manufacturers.  We carry most crossbow strings and cables in stock.  We service what we sell.   Have questions about this or any other crossbow?  Feel free to contact Mike – The Bow Too Guy at "thebowtooguy@gmail.com"

Electronic items can't be returned to Northwoods. You will need to contact the manufacturer for warranty instructions. This includes fish finders, graphs, GPS units, etc.

If there is a warranty, you must have the original receipt. Items must be clean of mud, dirt and debris. We must have the same items in stock for an exchange only or if you don't have any of the above mentioned, you must go through the manufacturer.

Gas powered items under federal law: you cannot return any item that has had gas put in it. Boat gas tanks, lawn mowers, pressure washers, line/hedge trimmers, gas cans, boat fuel line, ice augers, gas or propane heaters, chainsaws, generators, etc.

You cannot return flammable liquids, ammunition, over the counter medicines, or tires that have been used.

You may purchase many items from the website to pick up in store for no extra charge! Just select ‘In-Store Pickup’ when you are checking out. We will fill your order and hold it for 48 hours for you to arrange pick up. Please include who is picking up the order and when in the ‘Notes’ section of the checkout page. When you are picking up your order go to the ‘Customer Service’ desk at the front of the store with your ID ready, and an associate will bring your order to the register.

In-Store pickup orders placed before 3:00 p.m. will be processed the same business day. In-Store pickup orders placed after 3:00 p.m. will be processed the following business day. In-store pickup orders are not processed on weekends.

DNR Licenses are available at the Service Desk at the front of the store.

The tent is open and full of clearance items from every department! Tent hours are Monday - Saturday, 10am-7pm and Sunday 10am-5pm

Items with any warranty must be returned to the manufacturer.

Well behaved dogs are allowed. Please do not place pets in shopping carts.

While we try to make sure that all prices posted on northwoodsoutlet.com are accurate at all times, we cannot be responsible for typographical and other errors that may appear on the site. If the posted price for an item is incorrect due to typographical or other error, Northwoods Wholesale Outlet is only responsible for the correct price, which we will endeavor to provide to you as soon as we become aware of the error.